Business Communication And Ethics In Organizations -2022

What you'll learn
Identify different types of communication skills and demonstrate good oral communication skills in academic and professional environment
To prepare students for writing different genres, contexts, purposes and audiences and to write effective messages (emails, memos, short reports, meeting notice
To develop a sharp understanding towards professional ethics; and apply the principles and codes of ethics to solve cases and problems related to their professi
To create effective letters to communicate with people at various levels at different stages of life
Definitions and Conditions, Modes; verbal, non-verbal, vocal, non-vocal, sender, receiver, encoding, decoding, noise, context, emotional, relationships, etc.
Listening: effective listening, benefits, and ethics for the listener.
Understand Communication dilemmas and problems.
Types of messages and various approaches and Formal/ Business letters various types.
Contracts and agreements (basic theoretical knowledge and comprehension) and Tenders (basic theoretical knowledge and comprehension).
How to search for your desired job and make a resume accordingly.
Prepare yourself for your First Job Interview and things have to do after the Interview.
Requirements
No this course does not require any prerequisites.
Description
This course is specially designed for Business and Engineering Students.Communication Skills (Oral)Definitions and Conditions, Modes; verbal, non-verbal, vocal, non-vocal, sender, receiver, encoding, decoding, noise, context, emotional, relationships, etc.Language and perception, Distortion of thought, interference.Non-verbal, body language, physical appearance, cultural differences, etc.Barriers to Comm: ambiguity, context, closure, prediction, pseudo listening.Listening: effective listening, benefits, and ethics for the listener.Personal and interpersonal skills/perceptions.Communication dilemmas and problems.Public Speaking – speaking situations/ interviewsWritten CommunicationTypes of messages and various approachesFormal/ Business letters various typesMemos (brief revision).Notices and minutes of meetings, agenda, layout, language, Leadership styles.Contracts and agreements (basic theoretical knowledge and comprehension).Tenders (basic theoretical knowledge and comprehension).Business reports (Short and Long) Research / Scientific reports.Engineering / Business EthicsCourse objective.Need for code of ethics, importanceType of ethics, involvement in daily life, professional ethicsProblems/conflicts/dilemmas in application.RECOMMENDED BOOKS FOR THIS COURSE(01) Report Writing for Business by Lesikar and Pettit(02) Business & Professional Communication by Roach, Gant, Allyn Perigo & Bacon(03) Engineering Ethics by FledermanCourse Outline For The Course in DetailIntroduction to Business Communication in OrganizationsWhy Business Communication?Introduction to CommunicationDefinition of CommunicationTypes of CommunicationVerbal CommunicationNonverbal CommunicationTechnological CommunicationLevels of CommunicationIntrapersonal CommunicationInterpersonal CommunicationSmall-Group CommunicationOrganizational CommunicationPublic CommunicationMass CommunicationNon-Verbal CommunicationReinforcement, Modification, Substitution, Regulations of Non-Verbal CommunicationCodes of Nonverbal CommunicationTemporal CodesChronemicsTime OrientationsPsychological TimePerson-Oriented CodesPhysical Appearance & DressGestures & Body MovementsFacial ExpressionsEye ContactPersonal Space & Touching BehaviorVocal CharacteristicsEnvironmental CodesPrinciples of CommunicationBe Mindful of the SettingUse Approachable Body LanguageAdjust Your ToneAsk QuestionsListen to UnderstandCultivate RespectBe Precise Be Attentive while you presentProvide FeedbackPlan & PracticeChannels of CommunicationProcess of CommunicationFeedbackSituations that require giving Constructive FeedbackSome clues where Constructive Feedback is neededImportance of FeedbackWhy Feedback?Types of FeedbackCommunication with respect to CultureMulticultural CommunicationCross-Cultural CommunicationIntercultural CommunicationRole of Intercultural CommunicationFlexibility in Intercultural CommunicationImportance of Intercultural CommunicationCultural DifferencesPower DistanceIndividualism versus CollectivismFemininity versus MasculinityUncertainty AvoidanceLong Term OrientationHigh Context CulturesLow Context CulturesBarriers to Intercultural CommunicationEthnocentrismStereotypingPrejudiceDiscrimination7Cs of CommunicationCompleteness with Bad and Good ExampleConciseness with Bad and Good ExampleConsideration with Bad and Good ExampleConcreteness with Bad and Good ExampleClarity with Bad and Good ExampleCourtesy with Bad and Good ExampleCorrectness with Bad and Good ExampleBarriers of CommunicationLinguistic BarriersCauses of Linguistic BarriersOvercoming the Linguistic BarriersPsychological/Emotional BarriersCommon Examples of Emotional BarriersOvercoming Emotional BarriersPhysical BarriersExamplesOvercoming Physical BarriersPhysiological BarriersCauses of Physiological BarriersCultural BarriersExamplesOvercoming Cultural BarriersPerception BarriersExamplesOvercoming Perceptual BarriersInterpersonal BarriersExamplesOvercoming Interpersonal BarriersGender BarriersExamplesOvercoming Gender BarriersOrganizational Structure BarriersAttitude BarriersTechnological BarriersReasons for Communication BreakdownListening Process and Improve Your Listening SkillsListeningObjectives of ListeningImportance of ListeningMechanics of ListeningProcess of ListeningTypes of ListeningParticipatory ListeningPassive ListeningSurface ListeningDeep ListeningJudgmental ListeningNon-judgmental ListeningEmpathic ListeningObjective ListeningDiscriminative ListeningContent ListeningBiased ListeningAppreciative ListeningSelective ListeningFalse ListeningGroup TaskBarriers of ListeningLow ConcentrationLack of PrioritizationPoor JudgmentFocusing on style rather than SubstanceCultural BarriersGender BarriersTechnology BarriersPhysiological BarriersPhysical BarriersAttitudinal BarriersWrong AssumptionsLack of TrainingBad Listening HabitsBenefits of Effective Listening SkillsCommon Listening MistakesWays to Improve Listening SkillUnderstand Ethics and Code of Conduct for working in OrganizationWhy Study Ethics?Professional EthicsWhat is Engineering?Who is an Engineer?Engineering EthicsPersonal vs Professional EthicsEthics and LawCode of EthicsObjections to CodesCodes of the Engineering SocietiesTwo Codes of EthicsIEEENSPEEthical ProblemsResolving Internal Conflicts in CodesCan Codes and Professional Societies Protect Employees?Other Types of Codes of EthicsCode of ConductArticles (1-15)Ethical PrinciplesBeneficenceLeast HarmRespect for AutonomyJusticeEthical Theories in EngineeringUtilitarianismBasic Tenets of UtilitarianismAdvantages & DisadvantagesCharacteristics of UtilitarianismVariations among Forms of UtilitarianismDifferent Accounts of How Facts about Well-Being Determine the Rightness and Wrongness of ActsDifferent Accounts of Well-BeingThe Scope of Moral ConcernThe Aggregate Utility to Be MaximizedDuty EthicsRights EthicsVirtue EthicsPersonal vs Corporate MoralityWhich Theory to Use?No-Western Ethical ThinkingEthical Problem Solving TechniquesConflict ProblemsLine Drawing TechniqueFlow ChartingAnalysis of Issues in Ethical ProblemsFactualConceptualMoralHow can Controversies be Resolved in Ethical Problems?Relevance vs Conflict ProblemMethods for Relevance ProblemResolving the Conflict ProblemsLine Drawing TechniqueFundamentals of Line DrawingCase StudyFlow ChartingFlow Charting AdvantagesKey Ethical Concerns and ConceptsConfidentialityRisk and SafetyComputer EthicsWhistleblowingBribes vs GiftsSexual HarassmentOrganizational Messages and Business LettersWriting Business MessagesPlanning Audience Centered Business MessagesUsing Audience Analysis to Plan a MessageUnderstanding the Writing Process for Business MessagesStage I: Planning Business MessageStage II: Writing Business MessageStage III: Completing Business MessagesScheduling the Writing ProcessThree-step writing processIdentifying Your AudienceIdentifying & analyzing purpose for Business messageDeveloping an Audience ProfileUsing Audience Analysis to Plan a MessagePredicting the Effects of Audience CompositionUncovering Audience NeedsProviding Required InformationAdopting a "You" AttitudeMaintaining standards of etiquetteEmphasizing the positiveUsing bias-free languageEstablishing your credibilityCreating a conversational toneCreating a conversational toneSelective active or passive voiceChoosing Powerful WordsBalancing Abstract and Concrete WordsFinding Words that Communicate WellFinding Words that Communicate WellPowerful WordsChoosing from Four Types of SentencesUsing Sentence Style to Emphasize Key ThoughtsCreating the Elements of a ParagraphDeveloping ParagraphsCompleting Business MessagesRevising Different Message TypesEvaluating your MessageQuestion's for evaluating someone's messageProofreading CarefullyBusiness LettersStrategies for Effective LettersFour Considerations of a Business LetterThe seven C's StyleFormat of Business LetterElements of Business LettersTypes of Letters/MessagesWriting Plan for Request for Information or ActionWriting Plan for a Direct ClaimWriting Plan for AdjustmentsGoodwill MessagesThe Five S'sExpressing thanks for a gift.Sending thanks for a FavorResponding to goodwill MessagesAnswering Congratulatory MessagesExtending SympathyNegative MessagesCommunicating Bad News: GoalsAvoiding legal liability in conveying negative messagesWhen to Use the Direct StrategyWhen to Use the Indirect StrategyPossible Buffers for Opening Bad-News MessagesEvaluating Buffer StatementsPresenting the ReasonsCushioning the Bad NewsClosing Bad-News MessagesSample Negative MessagesRefusing DonationsDeclining an InvitationSaying No to Job CandidateEmail Announcing Price Hike (Rate Increase)Presenting Bad News in Other CulturesWhat is Persuasion?Persuasive and Sales MessagesEffective Persuasion TechniquesThe Importance of ToneWriting Plan for Persuasive RequestsPersuasive Claims and ComplaintsPersuading Within OrganizationsAIDA Strategy: Sales and MarketingAIDA Writing Strategy for Sales and Marketing MessagesIneffective Sales MessageImproved Sales MessageOrganizing Business Email and MemosOrganizing E-Mails and MemosKnowing When to Send E-Mails and MemoDefining MemosPreparing to write a memoFormatting MemosWriting Informative MemosWriting Persuasive MemosRevising Persuasive MemosAnalysis of a Poorly Phrased Persuasive Memo with an improved versionWriting Negative MemosRevising Negative MemosAnalysis of a Poorly Worded Negative Memo with an improved versionCharacteristics of Effective MemosUnderstand about Meetings and Tender Processes in BusinessMeetingWhat is a Meeting?Purpose of MeetingEstablishing Aims & ObjectivesThe Need for AgendasMinutes of MeetingTender ProcessClassification of TenderThe procedure of Inviting TenderSamples of TenderShort Tender NoticeBusiness Reports in OrganizationsUnderstanding Report BasicsReport FunctionsReport FormatsReport PatternsReport DeliveryDeveloping Informal ReportsGathering Data for ReportsTypical Informal ReportsInformation ReportsWriting Plan for Information ReportsDescribe six kinds of informal reports.Adopting an appropriate writing styleUnderstanding Business ProposalsInformal Proposals and Informal ProposalsParts of Formal and Informal ProposalsUnderstanding Business ReportsReport writing processPrepare to write.Research secondary data (web, social media, blog, and microblog).Generate primary data.Documenting data.Organize, outline, and discuss data.Illustrate report data.Matching Visuals with ObjectivesIncorporating Graphics in ReportPresent final report.Understand about Formal ReportsParts of Formal ReportsHow to search for your desired job and make a resume accordinglyJob SearchPreparation for the Job SearchEvaluating Your QualificationRecognizing Employment Trend in today's workplaceCurriculum Vitae (CV) & ResumeWriting the Customized ResumeChoosing the resume StyleImproving the Career ObjectivesSummary of Qualificationshow to write Education in ResumeHow to Write Work Experience in ResumeHow to Write Reference List in ResumePolishing your ResumeCHRONOLOGICAL RÉSUMÉ: Current College Student with Limited ExperienceCHRONOLOGICAL RÉSUMÉ: Current College Student with Limited Relevance ExperienceFUNCTIONAL RESUME: College Student with unrelated part-time ExperienceCover LetterPurpose of Cover LetterThree Primary Parts of Cover LetterSolicited and UnsolicitedHighlighting your Strength in the Body of Cover LetterMotivating Actions in the ClosingFinal Tips for Successful Cover LetterPrepare yourself for your First Job InterviewJob InterviewPurpose of Employment InterviewsTypes of Employment InterviewsInterview SuccessProfessional Phone TechniquesAn Impressive First ConversationResearching the CompanyPrepare and PracticeCleaning Up "Digital Dirt'Traveling to your InterviewArriving at your InterviewThe Basic of Good HandshakeFighting FearAnswering the Question Effectively During the Interview10 Important Qualities for any type of JobKinds of Interview QuestionsGauging your InterestYour Experience and AccomplishmentsThe FutureChallengesMoneySituationalBehavioralIllegal and InappropriateTell me about yourselfAfter the InterviewContacting ReferencesInterview Follow up MessageOther Employment Letters and DocumentsApplication FormApplication or Resume Follow UpRejection Follow up MessageJob Acceptable MessageResignation LetterInterviews- The Dirty Dozens
Overview
Section 1: Introduction to Business Communication in Organizations
Lecture 1 Definition and types of Communication
Lecture 2 Levels of Communication
Lecture 3 Non Verbal Communication and Codes of Non Verbal Communication
Lecture 4 Principles of Communication
Lecture 5 Channels and Process of Communication
Lecture 6 Communication with Culture and Barriers to Intercultural Communication
Lecture 7 7C's of Communication
Lecture 8 Barriers of Communication
Lecture 9 Barriers of Communication
Section 2: Listening Process and Improve Your Listening Skills
Lecture 10 Objectives, Importance and Process of Listening
Lecture 11 Types of Listening
Lecture 12 Barriers in Listening
Section 3: Ethics that are required for working in any Organization
Lecture 13 Introduction of Ethics
Lecture 14 Code of Ethics and Ethical Problems
Lecture 15 Code of Conduct for Ethics
Lecture 16 Ethical Theories in Engineering and Ethical Principles
Lecture 17 Ethical Theories in Engineering (Utilitarianism)
Lecture 18 Ethical Theories in Engineering (Duty, Rights and Virtue Ethics),
Lecture 19 Analysis and Solving Ethical Problems
Lecture 20 Line Drawing and Flow Charting Technique
Lecture 21 Key Ethical Concerns and Concepts
Section 4: Organizational Messages and Business Letters
Lecture 22 Understanding the Writing Process for Business Messages using Audience analysis
Lecture 23 Things to care about while Writing Business Message
Lecture 24 How to Complete your Business Message
Lecture 25 Format of Business Letter and The seven C's Style
Lecture 26 Elements and Types of Business Letters and Messages
Lecture 27 Writing Plan for Action, Direct Claim, Adjustment and Good Will Messages
Lecture 28 How to Response to Negative Messages
Lecture 29 Sample Negative Messages
Lecture 30 Persuasion Techniques and AIDA Strategy for Sales and Marketing
Section 5: Business Emails and Memos in Organization
Lecture 31 Emails and Memos
Section 6: Understand about Meetings and Tender Processes in Business
Lecture 32 Meetings and Tender Process
Section 7: Business Reports in Organizations
Lecture 33 Understanding Report Basics
Lecture 34 Six kinds of Informal Reports and adopting writing style for writing report.
Lecture 35 Understanding Business Proposals and Report Writing Process
Lecture 36 Understanding Formal Reports Parts of Formal Reports
Section 8: How to search for your desired job and make a resume accordingly
Lecture 37 Search for the Job that suits your Qualification
Lecture 38 Make the resume for the applied job accordingly.
Lecture 39 Cover Letter for your resume.
Section 9: Prepare yourself for your first Job Interview
Lecture 40 Job Interview with purpose and its types
Lecture 41 10 Important Qualities for any type of Job
Lecture 42 Things have to done after the Interview
For the students who just near to complete their Graduation Degree and want to start the Job in Multi National Company.,Course for the Engineering and Business Students.,Who do not familiar with the Organizational Culture as they are going to start their first Job this is the perfect Course for them.


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