Avaya Self-Service Developer Fundamentals

What you'll learn
Avaya Self Service and Artificial Intelligence
Avaya Speech Applications and Artificial Intelligence
Prepare for the Avaya Solutions Architect - Exam
Design Highly Resilient and Scaleable Self Service Solutions for Unified Communications, Contact Center and Artificial Intelligence
Become Intimately Familiar With The Avaya Experience Portal
Become A Telecom Expert
Requirements
You will need to set up an Avaya Customer Account (Avaya Support Portal)
You can download the Avaya Orchestration Designer (ISO) file from a google drive. (Send us an email).
Your own Avaya Orchestration Designer Toolset and PC Headset (optional, but recommended)
A Windows, Linux or Mac PC/Laptop
Includes Eclipse Framework for Java Developers
Description
IVR systems can be used for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.The Avaya Experience Portal IVR and Orchestration Designer training enables organizations to understand and employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing; to automate outbound services with Proactive Outreach Manager; and to leverage existing web applications to create compelling, new servicesThis Developer Training on Experience Portal includes:Experience Portal media servers, concepts on which provide automation functionality such as terminating telephony sessions, interfacing to third-party multimedia services and the management of VoiceXML and CCXML sessions.Experience Portal Manager, concepts which provides centralized operations, administration, management and provisioning interfaces for Experience Portal, Proactive Outreach Manager, Intelligent Customer Routing and other Avaya products.Orchestration Designer, Developer tools which supports application development for Experience Portal and other Avaya self service platforms.Application Execution Environment is a virtual environment where CCXML and VoiceXML applications developed using Orchestration Designer can be deployed and run.Omni-channel Applications understand concepts to enhanced customer service experience by developing multi channel (email, SMS, voice) applications for self service.Develop Self Service Applications Start Developing Applications from scratch for customer service experience by developing voice applications for self service with Orchestration Designer.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Self Service and Speech Recognition
Lecture 2 Self Service and Speech Recognition
Section 3: Self Service and Artificial Intelligence
Lecture 3 Self Service and Artificial Intelligence
Section 4: Avaya Self Service Concepts
Lecture 4 Avaya Self Service Concepts
Section 5: Avaya Software and Applications
Lecture 5 Avaya Software and Applications
Section 6: Avaya Software and Ava Cloud Services
Lecture 6 Avaya Software and Ava Cloud Services
Section 7: Avaya Speech Recognition for Users
Lecture 7 Avaya Speech Recognition for Users
Section 8: Avaya Self Service Products (Interactive Response)
Lecture 8 Avaya Self Service Products (Interactive Response)
Section 9: Avaya Ecosystem and Integrations
Lecture 9 Avaya Ecosystem and Integrations
Section 10: Avaya Self Service Ecosystem and Pillars
Lecture 10 Avaya Self Service Ecosystem and Pillars
Section 11: Self Service Return of Investment Formula
Lecture 11 Self Service Return of Investment Formula
Section 12: Self Service Business Analytics
Lecture 12 Self Service Business Analytics
Section 13: Avaya Self Service with Experience Portal
Lecture 13 Avaya Self Service with Experience Portal
Section 14: Avaya Experience Portal Features and Multi-Channel
Lecture 14 Avaya Experience Portal Features and Multi-Channel
Section 15: Avaya Experience Portal Architecture
Lecture 15 Avaya Experience Portal Architecture
Section 16: Avaya Experience Portal Features and Trends
Lecture 16 Avaya Experience Portal Features and Trends
Section 17: Avaya Self Service on VMware and Amazon Web Services
Lecture 17 Avaya Self Service on VMware and Amazon Web Services
Section 18: Avaya Experience Portal Media Processing Platform
Lecture 18 Avaya Experience Portal Media Processing Platform
Section 19: Avaya Orchestration Designer Implementation
Lecture 19 Avaya Orchestration Designer Implementation
Section 20: Avaya Orchestration Designer your First Self Service Application
Lecture 20 Avaya Orchestration Designer your First Self Service Application
Anybody that wants to learn Telecom / Self Service and Artificial Intelligence


Homepage

https://www.udemy.com/course/avaya-self-service-developer/

What you'll learn
Avaya Self Service and Artificial Intelligence
Avaya Speech Applications and Artificial Intelligence
Prepare for the Avaya Solutions Architect - Exam
Design Highly Resilient and Scaleable Self Service Solutions for Unified Communications, Contact Center and Artificial Intelligence
Become Intimately Familiar With The Avaya Experience Portal
Become A Telecom Expert
Requirements
You will need to set up an Avaya Customer Account (Avaya Support Portal)
You can download the Avaya Orchestration Designer (ISO) file from a google drive. (Send us an email).
Your own Avaya Orchestration Designer Toolset and PC Headset (optional, but recommended)
A Windows, Linux or Mac PC/Laptop
Includes Eclipse Framework for Java Developers
Description
IVR systems can be used for mobile purchases, banking payments, services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.The Avaya Experience Portal IVR and Orchestration Designer training enables organizations to understand and employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing; to automate outbound services with Proactive Outreach Manager; and to leverage existing web applications to create compelling, new servicesThis Developer Training on Experience Portal includes:Experience Portal media servers, concepts on which provide automation functionality such as terminating telephony sessions, interfacing to third-party multimedia services and the management of VoiceXML and CCXML sessions.Experience Portal Manager, concepts which provides centralized operations, administration, management and provisioning interfaces for Experience Portal, Proactive Outreach Manager, Intelligent Customer Routing and other Avaya products.Orchestration Designer, Developer tools which supports application development for Experience Portal and other Avaya self service platforms.Application Execution Environment is a virtual environment where CCXML and VoiceXML applications developed using Orchestration Designer can be deployed and run.Omni-channel Applications understand concepts to enhanced customer service experience by developing multi channel (email, SMS, voice) applications for self service.Develop Self Service Applications Start Developing Applications from scratch for customer service experience by developing voice applications for self service with Orchestration Designer.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Self Service and Speech Recognition
Lecture 2 Self Service and Speech Recognition
Section 3: Self Service and Artificial Intelligence
Lecture 3 Self Service and Artificial Intelligence
Section 4: Avaya Self Service Concepts
Lecture 4 Avaya Self Service Concepts
Section 5: Avaya Software and Applications
Lecture 5 Avaya Software and Applications
Section 6: Avaya Software and Ava Cloud Services
Lecture 6 Avaya Software and Ava Cloud Services
Section 7: Avaya Speech Recognition for Users
Lecture 7 Avaya Speech Recognition for Users
Section 8: Avaya Self Service Products (Interactive Response)
Lecture 8 Avaya Self Service Products (Interactive Response)
Section 9: Avaya Ecosystem and Integrations
Lecture 9 Avaya Ecosystem and Integrations
Section 10: Avaya Self Service Ecosystem and Pillars
Lecture 10 Avaya Self Service Ecosystem and Pillars
Section 11: Self Service Return of Investment Formula
Lecture 11 Self Service Return of Investment Formula
Section 12: Self Service Business Analytics
Lecture 12 Self Service Business Analytics
Section 13: Avaya Self Service with Experience Portal
Lecture 13 Avaya Self Service with Experience Portal
Section 14: Avaya Experience Portal Features and Multi-Channel
Lecture 14 Avaya Experience Portal Features and Multi-Channel
Section 15: Avaya Experience Portal Architecture
Lecture 15 Avaya Experience Portal Architecture
Section 16: Avaya Experience Portal Features and Trends
Lecture 16 Avaya Experience Portal Features and Trends
Section 17: Avaya Self Service on VMware and Amazon Web Services
Lecture 17 Avaya Self Service on VMware and Amazon Web Services
Section 18: Avaya Experience Portal Media Processing Platform
Lecture 18 Avaya Experience Portal Media Processing Platform
Section 19: Avaya Orchestration Designer Implementation
Lecture 19 Avaya Orchestration Designer Implementation
Section 20: Avaya Orchestration Designer your First Self Service Application
Lecture 20 Avaya Orchestration Designer your First Self Service Application
Anybody that wants to learn Telecom / Self Service and Artificial Intelligence


Homepage

https://www.udemy.com/course/avaya-self-service-developer/