Mastering Conflict Management And Resolution At Work

Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships
What you'll learn
Define conflict and identify your conflict handling style
Use strategies to manage your defensiveness
Tools to help you resolve any conflict and remain calm in heated arguments
Methods for recovering from conflict, rebuilding trust, forgiving, and apologizing
Requirements
There are no requirements for this course. Everyone has had a conflict with someone. You will reflect on your past experiences with conflict in this course.
Description
Does interpersonal conflict make you cringe? Don't worry; you're not alone. Many of us would rather get a root canal than have to confront someone about a conflict. But avoiding conflict never helped anyone. This course will make it easier for you to manage conflict and by the end of this course, you may even welcome the chance to work through a tough conflict.In this course, you will:Look at some of your past conflicts to understand how you typically handle conflict (and whether it's effective!)Gain valuable tools to handle any conflict immediatelyLearn how to recover from conflict, and what to do after the conflict is over to repair a relationshipThis course is designed to be actionable, fun, reflective, and thought-provoking. In my experience as a psychologist and executive coach, I've helped many people navigate conflict. Throughout the course, I've included exercises and tools that I've found to be the most helpful when working through conflict so that you're prepared to resolve any conflicts that may arise in your life right away.It won't always be easy, but it will be worth it. Let's face it: conflict is inevitable, and people who have the tools to handle it effectively are more productive, fulfilled, and influential. So if you're ready, fasten your seat-belt and get ready to learn!CPE (Continuing Professional Education)Learning ObjectivesIdentify how to resolve conflict and attend to a relationship effectively.Name the 5 conflict handling behaviors.Recognize why effective conflict resolution is important for meaningful relationships.Identify reasons people have conflict with each other.Name the typical reasons people are challenged by interpersonal conflicts.Recognize the three aspects of the conflict handling spectrum.For additional information, including refunds and complaints, please see Udemy Terms of Use, which is linked from the footer of this page.For more information regarding administrative policies, please contact our support using the Help and Support link at the bottom of this page.
Overview
Section 1: Welcome!
Lecture 1 Welcome to the course
Lecture 2 What is conflict?
Lecture 3 Exercise: Past conflicts
Section 2: Who you are in a conflict
Lecture 4 What is your conflict handling style?
Lecture 5 How to manage your defensiveness
Lecture 6 Conflict handling spectrum
Lecture 7 Why conflicts go awry (hint: fear!)
Lecture 8 Why do we have conflict with some people and not others?
Section 3: Tools to manage conflict effectively
Lecture 9 Effective habits in handling conflict
Lecture 10 How to resolve any conflict
Lecture 11 How to remain calm in a heated conflict
Lecture 12 How to cool down heated arguments
Lecture 13 Deadly workplace toxins and what to do about them
Lecture 14 When to walk away
Section 4: Aftermath: Recovering from conflict
Lecture 15 Recovering from conflict
Lecture 16 Rebuilding trust after conflict
Lecture 17 Power of forgiveness
Lecture 18 Power of apology
Section 5: Conclusion
Lecture 19 Thank you!
Early and mid-stage career professionals who want to improve their workplace communication and emotional intelligence,Professionals who want to learn strategies for resolving workplace conflict and fostering strong relationships with their colleagues.
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