Conflict Management & Mediation (Certificate Of Completion)

What you'll learn
Establish a foundation of knowledge in understanding possible causes of conflict;
How to apply strategies to manage and solve conflicts;
1. Recognize the magnitude of the negotiation process to include: limitations, components and necessary steps;
2. Explain key negotiating temperaments and personality;
3. Demonstrate how to assert one's self in the principles of negotiation;
4. Apply alternative styles, strategies and techniques of conflict management;
5. Distinguish between conflict management and mediation.
Requirements
No prerequisites needed for this course.
Description
Conflict is the disagreement or difference of opinions between or among individuals that can be potentially harmful to any organization. In the workplace setting, it often involves personal agendas, insights, or goals versus the agendas, insights, or goals of the group or team. Conflict management seeks to resolve the disagreement or conflict with positive outcomes that satisfy all individuals involved or is beneficial to the group. However, the perception of conflict is often negative.Conflict can, in fact, be positive if it is managed properly. Conflict can promote team-building skills, critical thinking, new ideas, and alternative resolutions. Conflict management is a crucial competency that leaders must possess, for the success of the team, group, unit, or employees they lead.Course Description: This course is designed to offer students opportunities to understand common causes of conflicts, and build techniques and skills in conflict management. The course teaches students the theoretical underpinnings causing disputes among parties. It emphasizes building partnerships and long-term positive relationships in one's career and personal life. Students will investigate the theory and practice of using power, assessing conflict, improving communication techniques in problem solving with regards to appropriate strategies, tactics and goals in conflict resolution. This course will also focus on mediation skills, and students will have an opportunity to practice conflict management strategies to solve actual conflicts.
Overview
Section 1: Course Introduction
Lecture 1 Introduction
Lecture 2 Welcome to Conflict Management & Mediation
Section 2: The Nature of Conflict
Lecture 3 The Nature of Conflict
Lecture 4 Influences on Human Behavior
Section 3: Contributions to Personality & Psychological Perspectives
Lecture 5 Perspectives in Psychology
Lecture 6 Attachment Styles & Perspectives
Lecture 7 Cattell - Theory of Personality Development - Big 5
Section 4: Interests & Goal Setting
Lecture 8 Intro to Interests & Goals
Lecture 9 Interests & Goals
Lecture 10 Goal Setting, Motivation & Achievement
Section 5: Power in Conflict
Lecture 11 Intro to Power
Lecture 12 Power Structure
Lecture 13 Passive-Aggressive Behavior
Section 6: Conflict Styles & Communication
Lecture 14 Conflict Styles - Take the Quiz
Lecture 15 Effective Communication in Relationships
Lecture 16 Violence & Aggression
Section 7: Emotions in Conflict
Lecture 17 Emotions in Conflict
Lecture 18 Emotions & Happiness
Section 8: Analyzing Conflict & Bullying
Lecture 19 Intro to Analyzing Conflict
Lecture 20 Analyzing Conflict & Systems Theory
Lecture 21 Bullying
Section 9: Negotiation Skills Development
Lecture 22 Intro to Negotiation
Lecture 23 Negotiation Styles
Section 10: Reconciliation, Forgiveness & Mediation
Lecture 24 How Would You Respond?
Lecture 25 Reconciliation & Forgiveness
Lecture 26 Mediation & Third Party Intervention
Section 11: Final Personal Reflection & Certificate of Completion
Lecture 27 End of Course Thank You!
This course will assist students in understanding human behavior, acquiring core concepts and skills of how to resolve conflict. Excellent resource for both personal and professional use. Perfect for reducing relationship conflict, brushing up on salesperson communication skills, reducing business conflict, and/or any human service industry conflict.

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