Udemy - Zendesk for Customer Service Agents-Complete Training Course

What you'll learn
How to deal with tickets in Zendesk like a PRO
How to be productive with Zendesk
Best practices on how to use Zendesk
Tricks and tips that will make you standout
Requirements
Free Zendesk trial or existing company subscription
Description
Welcome! I am here to help you learn quickly how to use Zendesk like a PRO!
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Beginners welcome: no need to know anything about Zendesk.
Zendesk can be challenging to learn on your own without guidance from an experienced trainer. In this course, I will walk you through every step of using ZendeskL in an easy to undertand way for the absolute beginner.
This course will give you a deep understanding of Zendesk's functionality by using hands-on, contextual examples designed to showcase why Zendesk is awesome and how how to use it for customer support.
In this Zendesk course you will learn:
· How to setup a free trial account with Zendesk
· Get familiar with the Zendesk interface
· How to create tickets on behalf of customers
· All the ticket options
· How to merge, delete and change status of tickets
· How to recover deleted tickets
· How to setup your Agent Profile
· How to use macros to automate your wokr
· How to create new macros
· How to use the options available under your account
· Tips and tricks on Zendesk productivity
· How to use shortcuts
· How to search Zendesk like PRO
· How to create custom ticket fields
... and much, much more!
Enroll today and enjoy:
Lifetime access to the course and all future updates
2.5 hours of high quality, up to date video lectures
Practical Zendesk course with step by step instructions on how to implement the different features
Thanks again for checking out my course and I look forward to seeing you in the classroom :)
Who this course is for:
Customer Service Agents
Employees in companies that use Zendesk
Aspiring Customer Service Agents
Anyone looking to implement Zendesk in their company

Homepage

https://www.udemy.com/course/zendesk-training-complete-course-beginners/