Udemy - Network Support Analyst Troubleshooting Certificate

What you'll learn:
Learn effective techniques for troubleshooting network problems
Learn how to do root cause analysis for LAN/WAN and ISP network errors
Collect data with survey tools and create hypothesis
Isolate to fail point and analyze operational parameters
Leverage tools to become effective as a network support analyst
Requirements
Packet Tracer (free) for student exercises
Description
This course is designed for students that have some networking knowledge and want a career in IT network support. The purpose of the course is to teach proper troubleshooting and be effective as a network support analyst. Most of your time will be spent doing troubleshooting whether you are entry level helpdesk, network engineer, or senior technical role such as CCIE. In fact, data center and field technicians must also troubleshoot deployment problems regularly.
This course will teach proven techniques that you can utilize in your day-to-day responsibilities. They are applicable to any network topology or vendor platform. As a foundational skill you will learn how to collect data, use support tools, fault point isolation, and perform root cause analysis. There are a variety of support tools included that can be utilized at work, on project, or with CCNA certification study.
Support Tier Levels Explained
Four Steps to Troubleshooting
Fault Point Isolation Techniques
Per-Hop and Reverse Ping
OSI Model Layered Approach
Comparison Method
Forwarding Path Analysis
This is a practical hands-on course with troubleshooting examples for the most common network errors. You will learn easy step-by-step procedures for fault point isolation with each lab topology. Student break/fix lab exercises are included as well to practice and verify your troubleshooting skills.
TCP/IP host parameters
DNS name server resolution
DHCP IP addressing errors
Internet and cloud connection
HTTP, FTP and email applications
Security filtering with ACLs
Destination unreachable errors
Layer 3 dynamic and static routing
CiscoNet Training Solutions is a certification training provider that has helped thousands of students study for Cisco certifications. Industry expert with 25+ years of IT experience, author, and recipient of Cisco spotlight awards.
Who this course is for
This course is for anyone starting a career as a network support analyst
Network+ and CCNA certification students
Homepage

https://www.udemy.com/course/network-support-analyst-troubleshooting-certificate/