Powerful Phrases for Dealing with Difficult People, 2021 Edition [Audiobook]

With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront the situations that can arise when dealing with difficult personalities before negativity festers and spreads. Helpful features inside this practical and easy-to-use book include: Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication skills to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations.